Privacy Policy

Magna Radio
(Trading style of FAB Radio Ltd)

Contact: privacy@magnaradio.co.uk

1. What is in this policy?

This policy explains:

• what personal information we may collect about you

• how we may use that information

• when we may contact you

• who we may share your information with

• your rights in relation to the personal information you provide

2. Who are we?

We are FAB Radio Ltd, trading as Magna Radio (“Magna Radio”, “we”, “us”, or “our”).

Any personal information that you provide to us may be shared across our brands and platforms (for example, our websites, apps, radio services, and digital services) and may be used in the ways described in this Privacy Policy.

This Privacy Policy explains how we collect and use information about you when you interact with our radio services, digital platforms, outdoor advertising, and our website.

Our services may sometimes link to services, content, or advertisements operated by third parties. When you follow those links, you leave Magna Radio platforms and are subject to the privacy and cookie policies of those third parties. We do not control their content or privacy practices, and any information you provide to them will be governed by their policies, not ours.

We recommend that you review their privacy policies before providing any personal information.

3. What personal information do we collect?

The personal information we collect depends on how you interact with us and may include the following:

a. General identification and contact information

This may include your name, address, telephone number, email address, IP address, username, password, age, gender, and date of birth.

b. Financial information

This may include your name, bank account details, and sort code, for example if we need to pay you following a competition win.

c. Sensitive information

In limited circumstances, we may collect sensitive personal information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sex life, or sexual orientation. This may arise, for example, from radio discussions, surveys, or audience contributions that you choose to provide.

d. Device information

We may collect technical information from devices and browsers you use to access our services (such as computers, mobiles, tablets, smart speakers, TVs, or voice-enabled devices). This may include IP address, device identifiers, and usage data. Each instance of use may be uniquely identified.

e. Marketing preferences and usage information

We may collect information about how you use our services, including content you access, programmes you interact with, and articles you read.

f. Communications with us

If you contact us by phone, text, email, social media, or other means, we may collect your name, location, and a summary of your message or contribution. This may include sensitive information if you choose to provide it.

g. Location information

When you use our app, you may be asked to allow location access so we can provide services relevant to your area. We may also infer general location data from your IP address or mobile device GPS.

h. Information relating to your activity outside Magna Radio services

If you comment on or interact with Magna Radio content via external platforms, we may process limited information associated with that interaction.

We do not normally collect sensitive personal information unless you choose to provide it. Where required, we will ask for your explicit consent. Please do not submit personal or sensitive information if you do not wish us to collect it.

4. Information we collect from other sources

We may receive additional information about you from trusted third parties and publicly available sources, including:

• information to assist with marketing and online behavioural advertising, where you have consented

• data provided when you enter competitions, complete surveys, or participate in promotions run with partners

• demographic, interest, or audience segmentation data used for advertising and analytics

If you choose to log in or interact with us via third-party platforms such as Facebook or X (Twitter), those platforms may share information with us depending on your privacy settings. This may include your public profile information such as name, profile picture, email address, age range, gender, language, and similar details.

5. How do we use your personal information?

We only use your personal information where we have a lawful basis to do so.

a. Consent

We rely on your consent for activities including:

• enabling account registration and login

• administering competitions and selecting winners

• sending you information about products, services, events, and promotions from us or our partners

• responding to enquiries, comments, or complaints

• marketing communications

• sending push notifications where you have opted in

You may withdraw your consent at any time. Where consent is the sole lawful basis, we will stop processing your data once consent is withdrawn.

b. Contractual necessity

We may process your personal information where necessary to fulfil a contract with you.

c. Legitimate interests

We may process your personal information where it is in our legitimate interests and those interests are not overridden by your rights. These interests include:

• improving our content, services, and user experience

• developing new products and services

• creating audience profiles for advertising and marketing

• delivering relevant advertising

• ensuring the security, performance, and integrity of our platforms

• protecting the safety and wellbeing of individuals

• market research and analysis

• handling enquiries, complaints, and requests

d. Legal and regulatory obligations

We may process personal information to comply with legal obligations, including preventing and detecting crime, fraud, or anti-social behaviour, and cooperating with regulatory or law enforcement bodies.

6. Who do we share your personal information with?

a. Group companies

We may share personal information within our group, where necessary, and only for purposes outlined in this policy.

b. Partners

Where you sign up to services run by third-party partners, your data is provided directly to them. They may share limited information with us, which we will use in accordance with this policy.

c. Sponsors

If you enter competitions, we may share your information with sponsors where you have agreed. Prize winners’ details may be shared with parties involved in prize fulfilment.

d. Service providers

We may share personal data with trusted third-party service providers, including professional advisers, IT and hosting providers, marketing and analytics providers, printing and fulfilment services, and similar suppliers who support our operations.

e. Government authorities and other third parties

We may share information where required by law or regulatory authorities.

7. Children and minors

Our services are not intended for individuals under 18 years of age. We do not knowingly collect or process personal information from children under 13.

8. How long do we keep your information?

We retain personal information only for as long as necessary for the purposes for which it was collected, or where required by law. Once no longer needed, data is securely deleted or anonymised.

We consider the type of data, sensitivity, volume, and legal requirements when determining retention periods, and we design our services to minimise data retention wherever possible.

9. International transfers

Personal information is generally stored within the UK or EEA. Where data is transferred outside these areas, we take appropriate safeguards such as contractual protections, data minimisation, and due diligence to ensure an appropriate level of protection.

10. Your rights

You have rights under data protection law, including:

• the right to access your personal data

• the right to rectify inaccurate or incomplete data

• the right to erasure (“right to be forgotten”)

• the right to object to processing and direct marketing

• the right to data portability

• the right to restrict processing

• the right not to be subject to automated decision-making or profiling

To exercise your rights, please contact privacy@magnaradio.co.uk. We may ask for proof of identity before responding.

11. Contact and complaints

The data controller is FAB Radio Ltd (trading as Magna Radio).

If you have concerns about how we handle your personal information, please contact us at privacy@magnaradio.co.uk so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO). Further details are available at ico.org.uk.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Where required, we will notify you of significant changes.